Who pays the shipping fee for shipping back the unauthorized return package?ĭoes a return require the original packaging?ĭoes the warranty apply overseas? - customer brought it there Will I receive refunds for return shipping costs? Will I receive refunds for delivery costs? Should I keep all the accessories in case of a return? Warranty can be processed without returns in certain cases, at the discretion of Taotronics SN or visible proof depicting the defect are required Limited Warranty Details: For Quality issues only For quality-related issues, please see below. For purchases not made directly through Taotronics’ online stores, please contact retailers for refunds. It is not possible to process a request for a refund for non-quality issues outside of this 30-day window. Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. Return from overseas - we shipped it there Return from overseas - customer taken it there Take responsibility for the returns with a prepaid shipping label onlyģ0 days (from the date the RMA was created) Upon receipt of the return package (if the customer returns the product to our warehouse) RMA Authorization (customer needs to contact us for an RMA number) Once the returned item arrives back in Taotronics’ warehouse for inspection, the refund process will begin. Undamaged products may be returned for a full refund for any reason within 30 days of purchasing. Warranty periods differ according to the model.ģ0 Day Money-Back Guarantee for Any Reason Packages without an RMA number on the return shipping label may not be accepted by our warehouse. Do not write the RMA number on the actual box.
RMA numbers should be clearly displayed on the return shipping label of any package being returned to Taotronics™. Write the RMA number on the shipping label on the outside of the package.Contact your reseller or email assistance. Obtain a Return Merchandise Authorization (RMA) Number:Īll returns must have an RMA number for processing.VAVA labor warranty period is subject to VAVA official website 。Other Brands（Evajoy、Boltune etc.）12 month for Returning Merchandise If you have any questions, please contact TaoTronics Customer Service Center by email. In addition, wholesale users only enjoy a 12-month warranty. The 18-month extended warranty needs to be registered on the official website. Products on the official website enjoy a 12-month warranty + 18-month extended warranty from the date of purchase.
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